Pak-Qatar Takaful has recently signed a corporate agreement with Oracle (SOA & BPM solutions) for efficiency of business processes to enhance the service level for its valued customers, according to a company release.
The IT solution will be provided by Sapphire Consulting Services for Implementation and Ephlux will provide Advisory in Consulting and governance services during this project. This automation will enhance the efficiency of business procedures and will further improve the customer care services of the entire group.
With this agreement, signed by Pak-Qatar Family Takaful CEO, Mr. Nasir Ali Syed and Sapphire Consulting CEO, Mr. Zuhair Siddiqui, both the business partners are ready to set new benchmarks in the industry.
While speaking on the occasion, Mr. Nasir said, “This agreement will further strengthen relationship between Pak-Qatar Takaful Group and Sapphire Consulting and will boast commercial ties between both the companies.” He further stated that this business partnership will offer convenience to PQFTL customers through its large distribution network thus utilizing the information technology to its best.
Commenting on the agreement, Mr. Zuhair Siddiqui said, “We are proud to partner with a prestigious enterprise like Pak-Qatar Takaful Group. The business venture will benefit both parties in terms of business growth and stronger revenue streams, whereby both the organizations will collaborate and engage closely to optimize their resources & the performance of their business processes for its valuable customers across Pakistan.”
Head of IT at Pak-Qatar Takaful Group, Muhammad Umair, added, “We needed an efficient solution not only to support our growth targets but to serve our partners and customers better by providing them with an improved customer service via modern technology. Our new Oracle SOA/BPM equips us with the right platform to support our expansion and revamp our business applications platform.”
The signing ceremony took place at Pak-Qatar Takaful Head Office at Karachi in the presence of senior officials from both organizations.